New Software Distribution and Support Policies

• Requests for software, databases, and related materials to be distributed through Computing and Network Services require appropriate licensing and/or proof of authorization to distribute.
• Packages that impact the stability of user or lab PCs, or network stability will be refused distribution.
• User support for course-specific software is the responsibility of the software's sponsor.
• We will not distribute or assist in the purchase of any product that replaces a Drew standard package.
• Software will only become "standard" upon review by technology directors along with relevant users or committees. Once accepted, support (help desk, training, licensing) will be provided by Computing and Network Services as is relevant.
• Support for older versions of software will continue as long as the majority of CNS Helpdesk staff can support it. This period is approximately 4-5 years for major applications, such as word processors, and less for licensed applications in cases where new releases or their logical replacements are freely available and supported.
• Updates to licensed software will be made available to appropriate parties via the Novell Application Launcher, software.drew.edu, or the CNS Helpdesk after they have been tested and verified by Computing and Network Services.