GroupWise Is Being Upgraded — What You Need To Know...
Computing and Network Services will be upgrading Drew's GroupWise system to GroupWise 7 Support Pack 1. This Support Pack includes some minor feature enhancements and contains a number of bug fixes since the initial product release.
The Support Pack includes both Client and Server side pieces. We will be upgrading the GroupWise servers during the week of June 26th, however it will be necessary for you to update the GroupWise client on your PC. We strongly recommend that all users upgrade their GroupWise Client as this release includes numerous stability and performance enhancements. You do not need to wait for CNS to upgrade the GroupWise servers to perform this update. Please see Questions & Answers below for instructions.
Questions & Answers
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I am currently a GroupWise user. How do I update the GroupWise Client on my PC?
Updating the GroupWise client is easy. To do so from on-campus, use the Application Explorer. First, make sure you have closed down GroupWise completely. Second, click on Application Explorer > DREW > Install Software > GroupWise > Novell GroupWise 7 SP1. The installation will proceed automatically.
To update the GroupWise client from an off-campus computer, go to http://depts.drew.edu/cns/groupwise/client/setupip.php and follow the instructions to download and install the updated client.
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What if I'm not on GroupWise yet?
Now is the perfect time to switch. Go to http://depts.drew.edu/cns/groupwise/ to get started. On that site, find links to upcoming training classes, online documentation, self-service account activation and more.
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Do I need to wait until CNS has updated the GroupWise servers before I update the Client?
No. The Client and Server pieces are packaged as part of the same Support Pack but they can be installed independently. We recommend you update your GroupWise client as soon as you have a chance. Many technology staff have been using a pre-release of this Support Pack and have found that the performance and stability improvements in the new version are significant.
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What about GroupWise Messenger?
You will automatically be prompted to update your Messenger client once CNS has updated the server-side components of Messenger. Simply click Yes when asked if you wish to update.
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When will the server pieces be upgraded? How will this affect me?
The server components will be upgraded during the week of June 26th according to the schedule below. With the exception of WebAccess and BlackBerry services, which will require one to two hours of downtime to update, most users will not notice the brief service disruptions.
Date |
Service |
Length of disruption / users affected |
Mon. 6/26, 5pm |
Internet Agent |
Users who are accessing GroupWise via IMAP (using a non-standard GroupWise client) will experience a 5-10 minute service disruption between 5:00 and 6:00 pm. Regular GroupWise users will not be affected. |
Tue. 6/27, 5pm |
All GroupWise Post Offices |
All GroupWise users will experience a one minute service disruption between 5:00 and 6:00pm when their GroupWise Post Office is restarted to load the updated components. |
Wed. 6/28, 2pm |
WebAccess |
GroupWise WebAccess will be unavailable for up to 2 hours while it is being upgraded starting at 2:00pm on Wednesday 6/28. Users accessing GroupWise via the standard Client or IMAP will not be affected by this portion of the upgrade.
Since most WebAccess use occurs during evenings and weekend hours, we will be performing this upgrade during business hours. |
Thu. 6/29, 5pm |
GroupWise Instant Messenger |
All Messenger users will experience a 30 minute-1 hour service disruption starting at 5:00pm when the Messenger service is upgraded. As soon as the Messenger update is complete, users will be prompted to update their Messenger Client. Click Yes to accept the update. |
Wed. 7/5, 2pm |
BlackBerry Enterprise Server |
BlackBerry users will experience a service disruption of up to two hours during which no new emails can be received or sent via their BlackBerry device. Existing mail will remain accessible and other BlackBerry functions, such as phone service, will be unaffected. Access to GroupWise mail via the standard GroupWise Client or WebAccess will be unaffected. Any messages received during the outage will be delivered to BlackBerry devices when service has been restored.
Since BlackBerry services are most critical when users are off-campus--such as nights and weekends--and also to ensure that maximum vendor support resources are available as needed during the upgrade, the BlackBerry portion of the upgrade will be performed during business hours. |
Should you have any questions about the GroupWise upgrade, please don't hesitate to contact us at cns@drew.edu or call the CNS Helpdesk at x3205 (available weekdays 9am-5pm during the summer).
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