Required GroupWise Software Update

An updated version of the GroupWise software is now available for your computer. This update includes various performance and security enhancements for GroupWise.

As this GroupWise update includes security-related enhancements, the update is mandatory for all users. After Tuesday 6th May, GroupWise clients which have not been updated will be "locked out" and will no longer be able to connect to Drew's GroupWise system. Updating the GroupWise software should require less than 15 minutes to complete on most computers. See below for instructions.

How do I update my GroupWise software?

For users of Drew supported desktop and notebook PCs while connected to the Drew network on-campus (recommended):

Use the Application Explorer to update GroupWise. Be sure to exit out of GroupWise if it is currently running, then from your desktop, double click on Application Explorer > DREW > Install Software > GroupWise > Novell GroupWise 7 SP3. Click Yes when prompted. The GroupWise setup program will start and the update will proceed automatically.
For users of non-Drew PCs or Drew supported PCs while connected to the Internet off-campus (recommended if you cannot use the first option):

The updated GroupWise client may be downloaded from the CNS web site. Please see http://depts.drew.edu/cns/groupwise/client/setupip.php for details.

If you are using a Drew-standard notebook PC with access to the Application Explorer, we recommend performing the update while on-campus so that you may take advantage of the first option.
For users of the GroupWise client for Mac or Linux computers (note: this option is not officially supported by Drew University):

Updated GroupWise clients for Mac and Linux users may be downloaded from the CNS web site. Please see http://depts.drew.edu/cns/groupwise/clients.php#xplat for details.

I do not have GroupWise software installed on my computer and only access GroupWise using WebAccess (webmail.drew.edu) or some other method. Do I need to do anything?

No. This update does not apply if you do not have the GroupWise client installed on your computer.

I have installed the GroupWise client software on my Mac or Linux machine. Do I nee to update?

Yes. Please see the CNS web site at http://depts.drew.edu/cns/groupwise/clients.php#xplat to obtain an updated version of the software. Please note that the Mac and Linux clients are provided as a convenience only. Computing and Network Services only officially supports the Windows GroupWise client and GroupWise WebAccess.

What happens on Tuesday 6th May?

Tuesday 6th May is the deadline for updating the GroupWise software on your computer. On 6th May, Computing and Network Services will "lock out" old GroupWise client versions on the GroupWise Post Offices. If you have not updated your GroupWise client by this date, you will be denied access to GroupWise. When trying to log in, your GroupWise client will report that it was unable to connect due to a version issue. If you have elected to use GroupWise in Caching mode, you will be able to log in and see your existing messages, but no new messages will be downloaded from the server until you have updated your GroupWise client.

If on 6th May you find that you have been "locked out" of GroupWise because you have not updated your GroupWise software, simply follow the instructions above to update. You will also be able to continue to use GroupWise WebAccess (webmail.drew.edu) to access your GroupWise account.

How can I be sure I have the latest GroupWise software so that I won't be "locked out?"

From within GroupWise, select the Help menu and click About GroupWise. In the dialog box that appears, verify that Program Release is at least version 7.0.3 with a date of 3/8/2008 or newer. If you see an older date, you will need to update your GroupWise software as per the instructions above.

Will there be additional warnings sent prior to the "lock-out" on 6th May?

Yes. We will send an additional email warning in the week leading up the old client lock-out. In addition, if you use your computer on-campus, the Application Explorer will begin prompting you to update the GroupWise client if you have not done so already, according to the following schedule:

Starting today: Update your GroupWise software at your convenience using the Application Explorer or another method discussed above.
Starting Monday 14th April: The Application Explorer will begin prompting you to update your GroupWise client if you have not done so already. Click Yes to start the GroupWise setup program and install the update.
Starting Monday 28th April: The Application Explorer will start the GroupWise setup program to complete the update without prompting you.
Tuesday 6th May: Clients which have not been updated will be "locked out" and unable to connect to the GroupWise system.

Who may I contact if I have questions or encounter difficulties?

As always, please feel free to contact the CNS Helpdesk at (973) 408-3205 or email cns@drew.edu with any questions or concerns.

Thank you for your patience and cooperation.

28 Mar 2008
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