Student Loaner Computer Policy

Computing and Network Services (CNS) has a limited number of loaner computers available when personal computers covered under Drew University's Computer Initiative are undergoing hardware repairs. Loaners are available 1-3 business days after a computer is brought in for repairs and a loaner request has been submitted. In case of academic emergency (defined below), loaners are available at the time the academic emergency is declared. Please note that batteries are considered consumable items and are only covered by the warranty for one year. Loaners will be issued based on the following criteria::

• Loaners are issued to students whose computers are being repaired through Drew under the warranty.
• Academic emergencies may be declared by faculty for students enrolled in a course that they are currently teaching The reason for and duration of the emergency should be stated in an email sent to helpdesk at drew.edu (please do not send hard copy requests). A loaner will be issued the same day if the emailed explanation is received before 3 p.m. on a business day and when the university is open.
• Loaners are only available during the Spring and Fall semesters. Due to spikes in return activity at the start of a semester, loaners will be restricted to academic emergencies during the first three weeks of the semester.
• A student ID must be presented at time of pickup and delivery of a loaner.
• Loaners must be picked up within 5 business days of issuance or they will be rescinded.

Polices on loaner return

• Upon receipt of the customer's computer from the manufacturer, the computer will be checked to make sure it is functional. The customer will be contacted and will have 2 business days to return the loaner to the CNS Helpdesk. If there are extenuating circumstances and the customer cannot pickup their computer in this time, please contact the CNS Helpdesk to make alternate arrangements.
• Students are responsible for checking their voice mail (or, if requested at time of loaner's issue, email) for notification of repair completion and then have 2 business dayss to return the loaner. Failure to do so will result in $10-per-day fee that will be placed against the student's account. Fees will not be assessed for days that the CNS Helpdesk is not open. Returns must be made to the CNS Helpdesk.
• Loaner users take full responsibility for securing the loaner from damage, loss or theft, and agree to pay the full cost or repair or replacement of the loaner for any damage, loss, or theft not covered by warranty.
• Students are responsible for the safe return of all components signed for on the original receipt of their loaners. Any missing or damaged parts will be billed to their account at cost of labor and replacement plus 10% or $10, whichever is smaller.
• Any data left on the loaner computer will be erased and the configuration reset for the next loaner user. We will not guarantee the storage or restoration of data from the loaner, but will provide assistance in transferring data from the loaner to the user's network drives or the user's computer upon or before the return of the loaner.

Fill out a Loaner Request Form.