Unsupported Hardware and Software

• Software support through the CNS Helpdesk and Training Resource Center are limited specifically to Drew supported software. Support for software packages that are not included in standard Drew-issued configurations should be directed to the product support lines for those packages, the store from which the product was purchased, or the person requiring the use of that software.
• Support for Drew software on non-Drew hardware will be limited to usage. This specifically precludes the ability to offer installation/configuration assistance.
• Internet Service Providers (ISP) are independent entities out of our control. We make every effort to keep our standard configuration as flexible as possible, but cannot guarantee conformity of every situation. Please use their customer support services to help resolve off-campus connection problems if our resources cannot help.
• Since Drew instituted the CI Program, we cannot support hardware purchased from other vendors. Please contact the vendor of the hardware in these situations.
• Software support for Drew hardware will continue as long as possible, but not typically more than 5 years. It is possible that some computers may fall outside of Drew minimum system requirements for specific versions of software.
• User Support Services will service Drew-issued student portables for four years or until graduation, whichever is shorter. Fees may apply in cases determined to be user damage. Fees are determined by an outside vendor (typically the cost of parts and labor.)
• Laser printers, CD Writers, and special order items (like high-end monitors or LCD monitors) are purchased outside of the CI Program and fall under the standard warranty of the manufacturer.
• Consumables, such as laptop batteries, diskettes, toner, etc, are the responsibility of the user.