Drew University - Telecom Survey 2007

Telecommunications Student Services Survey - February 2007

Please indicate your gender.

Male
Female
In which school are you enrolled?
College of Liberal Arts
Caspersen School of Graduate Studies
Theological School
In what year do you expect to graduate?
In which building do you reside?
Is it a local telephone call from Drew to your permanent address?
Are you currently paying for a single bedroom?

Yes
No
Do you own a cell phone?
Yes
No
Which cell phone carrier do you use?
Please indicate on the following table approximately what percentage of your outgoing (local, long distance and international) calls are made with each type of phone service while you’re at Drew.

Service Type	Outgoing Calls
Dorm room phone	%
Cell phone	%
Other (e.g. internet phone services)	%
Total	100%

If you make long distance and international calls from your Drew phone line, approximately what percentage of your calls are placed using a calling card vs. your Drew Personal Authorization Code? Enter 0 if you don't make any long distance or international calls from your Drew phone line.

Payment Type	Long Distance/International Calls
Calling Card	%
Personal Authorization Code	%
Total	100%

Please indicate on the following table approximately what percentage of your incoming (local, long distance and international) calls are received with each type of phone service while you’re at Drew.

Service Type	Incoming Calls
Dorm room phone	%
Cell phone	%
Other (e.g. internet phone services)	%
Total	100%

The usage of telephone services in residence halls at Drew has been steadily declining for several years. The increased use of cell phones has reduced the demand for traditional telephone service. In response to these changes, we are considering a significant restructuring of dorm phone service. The challenge is to come up with a package of services that is attractive to students without an increased cost to students. Achieving these dual goals requires tradeoffs.

There are two major costs to providing student phone services. The first is the quantity of phone lines. Second is moving these phone lines to the student's new housing assignment each year. Our proposed restructuring will allow for free domestic long distant calling for students, which is not currently available, by reducing the quantity of telephone lines and voice mailboxes down to one per bedroom. For example, students living in a suite with 3 bedrooms would have 3 phone lines, one in each bedroom, regardless if it is a single, double, or triple. The telephone numbers will be assigned to rooms and no longer moved from room to room as students change housing assignments.
The following chart provides a detailed comparison of the current and proposed service offering:

Service Type	Current	Proposed
Telephone Line / Voice Mailbox	one per student	one per bedroom (second line available for additional fee)*
Local Calling	no charge	no charge
Regional Long Distance	$.05/min.	no charge (combined regional/interstate cap of 1,500 mins./mo./student)
Interstate long Distance	$.089/min.	no charge (combined regional/interstate cap of 1,500 mins./mo./student)
International Calls	varies by country	varies by country with a lowered rate structure
*Wendel/Tipple units occupied by families currently have one phone line per family and will continue to have one line per family under this proposal.

Would you be in favor of restructuring student telephone services as proposed?

If you answered “No” or “Not Sure” to the previous question, please let us know why:
We are interested in your opinion. Please feel free to comment on any aspect of your student telephone service. Thank you.