Phone service is provided to all resident students as part of their housing costs. Each resident student receives a separate phone number and phone line. In addition, all resident students receive a Personal Authorization Code (PAC). The PAC enables students to make long distance calls through STC, our long distance provider. For information on calling rates, click here. Information on how to use the student phone system can be found below. Check out our support page if you are having problems with your phone service.
Placing a call
Your PAC
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Placing a call - Dialing Sequence
| Calling on-campus |
Dial the 4 digit extension |
| Calling domestic off-campus numbers |
Dial 9 + 1 + 10 digit number. After 2 beeps, dial your PAC (Personal Authorization Code). You will hear 3 more beeps and then the call will be connected. |
| Calling international numbers |
Dial 9 + 011 + Country Code + Phone Number + the # key*. After 2 beeps, dial your auth code. You will hear 3 more beeps and then the call will be connected. |
| **Sending a Fax |
-To send a fax, use the same dialing strings as above, including the authorization code if faxing off-campus.
-When sending an international fax, make sure you enter a # after the number and before the authorization code.
-You may find that you need to insert a pause into the dial string immediately before the auth code. The method for entering a pause varies from one fax machine to the next.
-After you enter the dial string, press the "Send" key to dial the number and send the fax. |
*Entering the # key is optional for most phone calls (though it is typically necessary when using a fax machine), it just speeds up the process a bit. Because international calls have variable lengths, the phone system does not "know" when you are finished dialing an international number and therefore will wait for several seconds after you've finished dialing before issuing the beep for the auth code. Entering # tells the phone switch that you've finished dialing and forces it to prompt for an auth code immediately.
**The Student fax machine in the UC is the only public fax machine on campus that students can fax from (fax machines in university offices are connected to the administrative phone system, which does not have student PAC's programmed into it). Students can also send faxes from their room lines if they have their own fax machine.
Your Personal Authorization Code (PAC)
Your PAC is a code which uniquely identifies you on the phone system. It provides security for the phone network in the same way your username and password provides security for the data network (the campus LAN). It is also used for billing purposes. All students should receive their PAC via e-mail at the beginning of the Fall semester. Your PAC will not change while you are at Drew. In some cases your PAC may be used as a means to verify your identity. You should never share your PAC with anyone. (Please note, your PAC is NOT the same as your voicemail password. If you change your voicemail password, it will not affect your PAC in any way).
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