Telecom Support

Where you should go for help depends on the nature of your problem

• Go to the Telecom Forms page and fill out the appropriate repair request if:
  • Your phone or voicemail is not working properly
  • You are having problems with your cable TV service
  • You have a non-working data network jack
    
• Contact our billing company, STC Services if:
  • You are a student who has a phone billing issue
    
• Contact the CNS Helpdesk if:
  • You have any computer or data network problems not listed above
  • You have a non-working network jack or need a new u-login password* and Telecom is closed

*Although we do request you call ahead when you have u-login problems, be aware that neither Telecom nor the CNS Helpdesk can issue u-login passwords over the phone.

Support Resources

• Forms - Looking for a form on the Telecom website? You'll find them all listed here
• Telecom FAQ's - Many answers to common questions can be found here
• Online User Manuals - Downloadable manuals and info sheets for many of the phones and other equipment provided by Telecom
• Technology Support Portal - Log work requests for all technology-related issues and check the status of your open work requests. (Drew users only)