Voicemail - Getting Started

Accessing voicemail:

From your room

Resident Students - Dial x4000, enter your password when prompted
Faculty/Staff - Pick up your line, press the button marked [VMB], enter your password when prompted

From elsewhere on campus

Resident Students - Dial x4000. When prompted, press [#], then dial your extent ion
Faculty/Staff/Commuters - Dial x3131. When prompted, press [#], then dial your extent ion

From off campus

Resident Students - Dial 973-408-4000. When prompted, press [#], then dial your extension
Faculty/Staff/Commuters - Dial 973-408-3131 When prompted, press [#], then dial your extension

Initial setup of your voicemail box

When you get a new extension, the first thing you need to do is set up your voicemail account. Your voicemail account is one of your primary contacts with the rest of the University, not to mention the outside world. As a new user there are three things you need to set up on your account. The Octel Aria voicemail system that Drew University uses has a very user-friendly interface which will walk you through the initial setup process.

The first thing that the system will want from you is a new password. Though you receive an initial password from telecom, the system requires you to pick a new number for security reasons. The system will ask you to enter a new password twice to confirm that you have given it the number you want.

Next, it will ask for you to record your name. This name will be played when someone is looking up your extension with x4111; also when you send voicemail, your recorded name can be played to the recipient.

Finally, the system will ask you for an initial greeting. This recording will be played to anyone attempting to send you voicemail. There are many types of greetings that you can setup and modify later; for more information, please see voicemail Greetings Setup.

Checking Your Messages

To check your messages, log into your voicemail box and press [1]

During message playback press:
[1] to rewind
[3] to fast forward
[3] [3] to skip to the end of the message
[5] to hear envelope information (date and time the message was received)

At the end of a message press:
[5] to hear envelope information (information about the sender and when the message was sent)
[7] to delete the message
[9] to save the message

Sending Messages

You can send messages to other campus voicemail boxes from your voicemail. To do this:

Log into to your voicemail box and press [2]

Record your message. when finished recording, press [#]

(optional) To review the message you just recorded, press [1]

To send the message you just recorded, dial the extension you would like to send it to OR

Press [#] if you would like to spell the name of the person you'd like to send the message to using your touch-tone phone

To send the message, press [#] or for more options press [0] (see Advanced Features)